Internal Affairs to Rebuild Records in Microsoft New Zealand Cloud Region
Microsoft’s cloud region in New Zealand has been chosen to host Te Tari Taiwhenua – the new civil registration system for the Department of Home Affairs.
The new system, which will be introduced in 2024, will replace 25-year-old end-of-life technology, give people more control over their information and be more efficient, safe and reliable, the Registrar General of Births, Deaths said. , and Jeff Montgomery weddings.
“The civil registration system is changing because, while customers can already order birth, death and marriage certificates online, our system is expensive to maintain and no longer fit for its purpose” , Montgomery said.
DIA listened to customers, stakeholders and its own staff, and undertook research to find out what was important to shape its services, Montgomery said.
“We strive to give individuals the ability to access, retain and share their data, rather than letting the government capture and share data without consent – we want to move away from that approach.”
Civil registration, often referred to as “births, deaths and marriages”, covers a wide range of data on life events and identity for which the DIA is responsible and includes paternity orders, adoption, registration marriage officiants, change of name, change of registered sex, civil union, human assisted reproductive technologies (HART) and surrogacy.
Work on the new system involves upgrading and replacing all life and identity data records – birth, death and marriage – and then moving them to a new Microsoft cloud data center in Auckland.
The registers contain approximately 80 million records.
“Life and identity data are the basis for a person in New Zealand to assert and verify themselves as New Zealanders,” Montgomery said. “People use their identity data to access benefits, register to vote, apply for driver’s licenses, student loans and the like.
In the future, this data would be more easily accessible. People could see their information, share their data, see who has accessed it and allow others to access it and could also withdraw those consents.
“It will be easy and convenient for people to do more things online,” Montgomery said. “And they won’t have to provide their information over and over like they sometimes do now.”
Increasingly, they would only need to contact DIA if they were stuck or had a complex application.
Australian IT services, business management and consultancy group, DWS – part of HCL, has been chosen to work with DIA on the new system.
Montgomery says DWS was chosen after a robust procurement process, having done similar and much larger data migrations for the governments of Victoria and NSW.
“This means we can leverage their experience in similar systems with a solution that will require minimal customization, making it easier to build and maintain,” he said. “We can be sure that New Zealanders’ valuable data will remain secure and be transferred accurately.”
In 2018, DIA signed a five-year agreement and an option to extend with Intergen to supply the essential components of its Te Ara Manaaki transformation using Microsoft technologies.
At that time, the program had an estimated budget of $90 million – including internal and external costs – with Intergen’s initial reach estimated at $10 million over the first two years.
Intergen needed to deliver two critical components of the deployment, including a customer-centric management solution and a customer identity and access management offering.
The customer-centric management solution was to be developed on the Microsoft Dynamics 365 platform and provide management tools to support customer interactions with the DIA.
The second component, the development of the customer identity and access management solution, was also to use Dynamics 365.
A new civil registration system has also provided the government with an opportunity to strengthen its role as a Treaty partner. The Crown stopped recording iwi affiliation information in 1961. As a result, people do not have an easy mechanism to identify themselves as Maori to the government, nor to identify themselves as affiliated with an iwi group or hapu.
After an initial engagement, in 2021 a group of iwi advisors and experts was established to examine this issue.
The civil registration work is part of the DIA’s five-year Te Ara Manaaki program to modernize and sustain its core identity and life events technology systems and processes, and to facilitate access for people in government services.
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Tags MicrosoftDWSIntergenHCLDepartment of Internal AffairsdiagovernmentCloudtransformationregisters